[vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_single_image image=”1798″ img_size=”1920X500″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Bali on the Sunshine Coast – Come feel the difference!
To secure a confirmed booking, valid credit card details are required as security for the accommodation charges. This secures the room for the period of your intended stay and guarantees your room upon arrival. If you wish to stay beyond the period of your original booking we request that you advise us as soon as you are aware so that we may extend both the booking and your occupancy of your original room.
- In the event of confirmed cancellation prior to one calendar month before your arrival date we will endeavour to relet the room, which is usually possible, and in that case no charges will apply.
- Cancellations within 10 days of arrival will be subject to a $50 cancellation fee and we will endeavour to relet the room. Should we be unable to relet the room then you may be charged a fee equivalent to the accommodation charges for the period of the booking. This policy is applied to cover the distinct possibility of our inability to relet the room at that late stage, considering that the vast majority of guests book in excess of 4 weeks out from there stay.
- In the event of a failure to show on the booked date you will be charged a fee equivalent to the accommodation charges for the period of booking.
Reasons for policy
While we always regret the necessity to impose charges upon guests who do not use the accommodation, we have found it necessary to make these charges in the certain circumstances set out above in the hope that it will encourage guests to assist us in advising of any travel changes at an early time to allow us to relet the room with minimal loss.
We believe that our cancellation policy is more generous than most particularly in our offer of accommodation date movement and minimal cancellation fees. We have found that our previously more relaxed policy was starting to cost us a great deal of income, particularly during peak periods, which we could not continue to sustain as a small family-run business. We are more than happy to transfer your dates to other times more suitable and have no interest in taking advantage of difficult circumstances. We will always work with our valued guests to be part of the solution and hope that, by being clearer with our expectations around bookings, we can minimise confusion and share responsibility for ensuring a seamless transaction towards your Recharging, Reconnecting and Renewing!
Thank you for taking the time ro read this very ‘dry’, but essential information….[/vc_column_text][/vc_column][/vc_row]